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General Terms and Conditions

1. General information
WONDERSTRIPES is registered as an industrial design and as a word/figurative mark and enjoys all the associated property rights!

All services are provided by the online shop to the customer exclusively on the basis of the following General Terms and Conditions of Business. Any differing regulations shall only apply if they have been separately agreed upon between the online shop and the customer.

2. Conclusion of the contract
The offers from the WONDERSTRIPES online shop constitute a non-binding invitation to the customer to order products. Any specifications of services made by the seller shall constitute neither a guarantee nor a warranty. All offers are valid “as long as supplies last”. In all other respects, the offers are subject to errors. By ordering the selected goods on the Internet, the customer thereby submits a binding offer to conclude a purchase agreement. The online shop shall confirm receipt of the order immediately upon receiving said order. The order confirmation does not constitute a legal acceptance of the offer. The offer shall only be deemed to have been accepted by WONDERSTRIPES Cosmetics GmbH when the goods have been readied for dispatch to the customer and a written confirmation of shipment sent by e-mail. The customer shall be bound to his offer for 2 weeks at the most. If the offer has not been accepted by us within 14 calendar days, it shall be deemed to have been rejected. Subject to the agreement are the goods ordered by the customer. The offer description shall apply with regard to the properties of said goods; Section 434 (1) 3 BGB (German Civil Code) shall apply in all other respects.

3. Agreement on costs of returning goods, right of cancellation, exclusion from right of cancellation
If you exercise your right of cancellation, you shall be obligated to bear the regular costs of returning the items if the goods delivered correspond to the goods ordered and if the price of the goods to be returned does not exceed 40 euros or, in the event of higher priced goods, if you have not yet made the payment in return or paid a contractually stipulated instalment at the time of revocation. In all other cases, you may return goods free of charge.

Terms of cancellation
Right of cancellation - You are entitled to revoke the contract in written form (e.g. by letter or e-mail) or - if you have received the item within the stipulated period - by returning the item (undamaged and in its original packaging) within a period of 14 days without stating a reason. The revocation period shall begin upon receipt of these written terms of cancellation, however not before the consignee has received the goods (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and not before we have fulfilled our obligation to provide information in accordance with Article 246, Section 2 in connection with Section 1(1) and (2) EGBGB (Introductory Act to the German Civil Code). The timely dispatch of the notice of cancellation or the item itself shall be sufficient to comply with the period of cancellation.

Consequences of cancellation
In the event of an effective cancellation, all goods and services received by both parties shall be returned and, if applicable, any benefits received (e.g. interest) shall be reimbursed. If you are unable to return the received goods, services and benefits (e.g. benefits of use) in whole, or if you are only able to return them in part or in a deteriorated condition, you shall be obligated to compensate us for the loss in value in this regard. With regard to the deterioration of the item and any benefits received, you shall only be obligated to compensate for the loss in value if said deterioration is attributable to the item being handled in a way that goes beyond merely testing its properties and functionality. “Testing properties and functionality” means testing and trying out the item in question as is possible and customary in a retail shop. You shall be obligated to bear the regular costs of returning the items if the goods delivered correspond to the goods ordered and if the price of the goods to be returned does not exceed 40 euros or, in the event of higher priced goods, if you have not yet made the payment in return or paid a contractually stipulated instalment at the time of revocation. In all other cases, you may return goods free of charge. All obligations to reimburse payments must be fulfilled within 30 days. For you, this period begins once you have sent your notice of cancellation or dispatched the item and, for us, upon receipt of the same.

We would like to draw your attention to the following: there is no entitlement to right of cancellations if:
- the goods have been manufactured according to customer specifications or have clearly been tailored to your personal requirements or are not suitable for returning due to its condition
- you have opened the packaging
- the customer has damaged the goods
- cases fall under Section 312d (4) BGB.

4. Delivery
All items shall be delivered immediately, provided they are in stock. Deliveries can be made within Germany, EU countries and worldwide. Deliveries within Germany take 2-3 working days, unless otherwise specified in the offer. Deliveries abroad take 7-10 working days, unless otherwise specified in the offer. Statutory claims shall remain unaffected.

5. Costs of packing and shipping
Delivery shall be made by post only, either by Deutsche Post or DHL.
For delivery and packaging costs the following charges will be used.
Information on shipping to Switzerland and non-EU member states (third countries): All shipments shall be invoiced in euros NOT INCLUDING the currently applicable German VAT (generally 19%) plus postage and packing costs. Customs administration fees, VAT applicable in the country of destination and customs duties shall be charged to the consignee by the relevant customs office. Please note that import taxes, and customs duties and charges can also be levied in addition to the shipping costs. The amount of these costs depends on the import regulations of the supplier country. These may be due either upon or subsequent to delivery. You can find out more details about this from your responsible customs office. The 19% VAT shall be automatically deducted from invoice totals for overseas orders outside the EU. Express delivery is not possible for deliveries outside Germany.

6. Payment, reservation of proprietary rights
All prices quoted are gross prices in euro and include the currently applicable 19% statutory VAT. The prices valid on the date the order was placed shall apply. For deliveries within Germany, the following methods of payment are accepted: Credit card, PayPal, instant transfer.
We shall, however, reserve the right to refuse certain methods of payment and to advise you on other payment methods. If the customer resides outside Germany, payment is only accepted by credit card, PayPal (you can find information on those countries in which you can pay with PayPal at, and instant transfer (you can find information on those countries in which you can pay by instant transfer at
The delivered goods shall remain our property until payment has been made in full (reservation of proprietary rights in accordance with Sections 158 and 449 BGB). With regard to compulsory enforcement measures initiated by third parties in respect of the goods under retention of title, the customer must inform us of this immediately and hand over all documents necessary for an intervention; this shall also apply for infringements of any other nature. Irrespective of the above, the customer must inform the third parties in advance about any existing rights relating to the goods.

7. Warranty
If supplementary performance is carried out by means of substitute delivery, the customer shall be obligated to send back the originally delivered goods to us at our expense within 30 days. The faulty goods must be returned in accordance with legal regulations. We shall reserve the right to claim compensation in accordance with the conditions stipulated by law for damages.

8. Liability for defects
The online shop shall be liable in cases of intent and gross negligence in accordance with statutory provisions. Liability for warranties shall be in place regardless of negligence or fault. The online shop shall be liable in cases of slight negligence in accordance with the provisions of the Product Liability Act, for injury to life, body or health or breach of material contractual obligations. Any claim for compensation for a slightly negligent breach of material contractual obligations shall, however, be limited to the foreseeable damage that is typical for this type of contract, insofar as no liability is assumed for injury to life, body or health. WONDERSTRIPES Cosmetics GmbH shall not be liable for damage to health such as allergic reactions, which may be caused by wearing WONDERSTRIPES. If you are unsure, please consult your general practitioner before wearing. WONDERSTRIPES are not suitable for children under the age of 16. The online shop shall be liable to the same extent for negligence or fault on the part of vicarious agents and representatives. The provisions of paragraph 8.1 above shall apply to compensation for damages in addition to goods and services, compensation for damages in lieu of goods and services and claim for compensation for futile expenditure, irrespective of legal grounds, including liability for defects, delay or impracticality.

9. Data privacy
Our data privacy policy can be viewed at the following link.

10. Copyright law

All information and material provided on these web pages by the website operators is subject to German copyright law. The duplication, editing, distribution or any form of exploitation of these contents outside the limits of copyright law shall only be permitted with the written permission of the respective author or creator. Downloads and copies from this website are permitted for private use only, and not for commercial use. Insofar as the contents of this website have not been created by the site operator, third-party copyrights shall be observed. In particular, third-party content shall be identified as such. Should you, however, become aware of a copyright infringement, we kindly request that you inform us accordingly. Upon notification of any infringement, we shall immediately remove such content.

11. Contents and links on our web pages

The contents of our web pages have been created with the utmost care. However, we cannot accept any liability or provide any guarantee that such contents are accurate, complete or up to date. Under general law, as a service provider we are responsible for contents published by us on these web pages in accordance with Section 7 (1) TMG (German Telemedia Act). However, in accordance with Sections 8 to 10 TMG we, as a service provider, are not obligated to monitor third-party information that has been transmitted or stored, nor are we obligated to investigate circumstances that indicate illegal activity. Obligations under general law to delete or block the use of information shall remain unaffected. Any liability in this regard can, however, only be assumed from the moment we are notified of a specific infringement. As soon as we have been notified of any such infringement, we shall delete these contents immediately. Our website contains links to external third-party websites. We have no influence over these contents, therefore we are unable to assume any liability for such. The respective provider or website operator is responsible for the contents of the linked web pages in all cases. The linked web pages were checked for any potential legal infringements at the time of creating the link. No illegal content was apparent at the time of creating the link. Permanent content-related monitoring of the linked web pages, however, cannot be reasonably expected without any specific indication of an infringement. If we are advised of any infringement, we shall immediately remove such content.

12. Final provisions

The UN Convention on the International Sale of Goods is excluded; German law shall apply. Upon placing an order, the General Terms and Conditions of the PROMISED-TREAT UG online shop are thereby accepted. If the customer has no general place of jurisdiction in Germany or in any other EU member country, exclusive place of jurisdiction for all disputes arising from this agreement shall be our place of business.


WONDERSTRIPES are manufactured by order of

Sternstraße 106
20357 Hamburg